| 摘要 |
Currently, the application of standards is significantly expanded from the original industrial production field to such fields as agriculture, services, social management and public services. The promotion of standardization on economic and social development is not only reflected by economic indicators that can be measured by data, but also the effects on environmental protection, human health and other aspects that cannot be simply quantified. Especially in the fields of social management and public service, the roles of standards are mostly reflected in society, environment and other aspects related to social benefits. In this case study, the value chain of a city’s governmental service hotline is analyzed based on ISO value chain methodology to establish a service hotline standard social benefit evaluation indicator system and evaluate the influence of standards on social benefits of each link of the value chain, as well as the influence of standards on various evaluation indicators by dividing the basic activities of hotline into acceptance, handling, issuance and return visit. |