| 论文题目 | study on the evaluation method of quality index of service industry |
| 作者 | 蔡华利 |
| 年度 | 2017 |
| 发表/出版时间 | 2017/7/28 |
| 发表期刊/会议 | advances in computer science research |
| 关键词 | Service Industry Quality, Indicator System, Evaluation Method, Index |
| 摘要 | Despite the sound growth of China’s service industry, the quality level of the industry in the country remains to be improved. In the existing documents, there is a lack of research on the integrated quantitative evaluation of service industry quality. This paper first introduces quality concepts and types, then studies the factors affecting quality and develops the evaluation indicator system for service industry quality. Exponential functions are introduced for the purpose of 0-1 processing of indicators. The weighted sum method is used to calculate annual service industry quality indicators. The result of calculation proves to satisfy practical conditions through empirical research. |