| 论文题目 | Identifying, Screening and Verifying Factors Influencing Language Training Service Quality Based on |
| 作者 | 侯非 |
| 年度 | 2017 |
| 发表/出版时间 | 2017/4/8 |
| 发表期刊/会议 | ICESD2017 Proceedings of The 3rd International Conference on Education and Social Development |
| 关键词 | Language Training, Service Quality, Influencing Factors. |
| 摘要 | Recent years saw the rapid development of China’s language training industry. Based on the analysis of SERVQUAL scale and examples of language training service standards, this paper puts forward some key factors that influence the quality of language training service by using theories of SERVQUAL, standardization, service failure and ETA, so as to provide a technical basis on which the quality of language training services can be improved. |